Rubber stamps will be accepted if we make a mistake while crafting the stamp. This could include spelling errors, issues with ink submersion, or if the rubber is damaged within a span of less than 3 months.
Broken or deformed stamp casings will not be accepted, and if the date rubber band is broken, it won’t be accepted either.
If you take the stamp somewhere else for rectification before returning it directly to us, it will be considered a new job.
If a customer consents to the design artwork before crafting the stamp, the return will be subject to an additional cost.
2) Company Seal
Company seals will be accepted if we make a mistake while crafting them. This could include spelling errors or, if the impression is not clear, “ONLY WHEN EMBOSSING STANDARD MATERIALS, i.e., paper to a certificate less than 300 gsm.”.
Broken or deformed parts of the company seal will not be accepted, and if the paint is scratched, it will not be accepted either.
If you take the company seal somewhere else for rectification before returning it directly to us, it will be considered a new job.
If a customer consents to the design artwork before crafting the company seal and later discovers an error, it won’t be covered as a return job, but it will be repeated with an additional cost.
3) Gifts and promotional items:
Once consent for the design has been given, the products cannot be returned.
Make sure to check for spelling errors or other minor mistakes before the products are crafted.
If there is a change of mind during the crafting process, it won’t be accepted.
If the customer is satisfied with the product and has placed an order, there is no option for a return.
Engraving:
Returns are applicable if we made a mistake in engraving the product, LIMITED to spelling mistakes only “if the customer had not consented to or seen the artwork.“.
Engraved products won’t be accepted if the customer consented to the artwork but opted to change it or found they made/missed a spelling error.
Refund Policy
A deposit refund will be made instantly if the product the customer has ordered is not available.
If the customer accepts the product after it’s crafted, no refund will be issued if they later become dissatisfied.
Deposits held for more than 1 month will not be eligible for a refund.
No refunds will be applicable in cases of detected scams involving the customer.
If a customer has booked a delivery and paid, but subsequently opts to pick up the product in-store, a refund will be issued instantly.
In cases where customers have paid an additional cost and request a refund, the transaction will undergo verification. Once confirmed, a refund will be issued within 24 hours.
No refunds will be provided for products sold in good condition but returned as broken or spoiled.
Refunds will not be issued for products that have already been consented to and produced.
If a customer chooses not to take a product that has already been crafted, no refund will be issued.
If products are halfway completed, the loss will be calculated, and the balance will be refunded.
If a customer opts to resell the product back to us, they will wait until we sell the product and receive a cash refund based on the selling price, which may not necessarily match the original purchase price.
Please note that terms and conditions apply.
Shipping Policy
Free delivery is applicable only within Nairobi CBD or if the customer is ordering products worth more than 10,000 Kenyan shillings and has requested free delivery as a discount.
Payment is required before delivery after the job is done. No goods will be dispatched if the full amount is not covered.
In the event of a change of destination while the product is in transit, any extra costs will be incurred on the customer’s side.
If the products arrive and the customer does not pick up the call (three attempts will be made by the rider or the office), and later requests another delivery, any additional costs incurred will be borne by the customer.
Mode Of Payment
Amosnde Graphics accepts payment via Mpesa paybill using the account number 303030, account number 2043865598.
Payments can also be made by sending money to the number 0728452669.
Cash payments are accepted as well, and a receipt will be provided.
Please Note!
Amosnde Group maintains a strict policy against forgery. For the origination of any stamp, seal, or receipt, a letter of authorization must be provided.
Additionally, customers are required to provide written consent for all printing, engraving, and branding jobs.
A 50% deposit is required before commencing any job, and the balance payment should be settled upon completion.
Failure to pick up the finished job within one week will result in the forfeiture of the deposit, and the job will be disposed of.
